We treat information about our customers, including personal information, as strictly confidential, consistent with all legal and regulatory requirements. We employ a combination of technology and standard practices to ensure your information is safeguarded from unauthorized access or exposure. The information we collect about you in the course of conducting normal business will only be shared with third parties upon your consent or as required by law. We collect customer information based on our business relationship with you and your use of the services and solutions we provide. Some examples include:
Contact information that allows us to communicate with you, including your name and email address.
Billing information related to your financial relationship with us, including your phone number, address, payment data and history.
Data in order to connect our dashboard solution to you or your clients’ data sources.
No. Most data source providers have a secure way of authentication that does not entail providing your credentials. Most of the time, the standardized process oAuth2 (http://oauth.net/2/), is used. We only store a secure token that is given by the API provider when you complete the authorization process. This allows us to fetch data and generate your dashboards without having you to perform an authorization every day.
Other data sources will need an API key. This key is sensitive and must be handle like a password. Finally, in few cases, the data source provider will require a username and password. In such cases, it’s a best practice to create an account for this purpose only and not use your Optix administrator credentials.
Users of our service will connect to third party data sources. Information collected through these third parties is used to populate your dashboard reports.
A cookie is a piece of data stored on a user’s computer, tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while using Optix. Optix uses session ID cookies to speed and enhance your navigation within Optix. Once users close the browser, the cookie automatically terminates.
Like most standard internet web site servers, Optix uses log files that identify a user’s internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. None of this information is ever linked to personally identifiable student information.
Internet communications between Optix and Google Analytics use SSL encrypted HTTPS connections. We know data confidentiality is critical to our clients and their trust in our product is based on our capacity to protect their data. We implement the best security practices in the industry.
We store aggregate data of your dashboard in our database. This is for performance purposes only as it would take too much time to get the data from data source APIs to rebuild your dashboards every time you consult them.
Most of the time, data from data source providers is read-only; therefore, there is no way we can add, update or delete it. In the other cases, we might request permission to edit account information; however, we do so only to get analytic information. In no way do we edit, update or delete account information.
It’s your data. You own the data. We do not use it for anything else other to display it in your dashboards. Any stored data will be deleted upon a client’s request.
You and those to whom you will give access to your dashboards. Dashboards have unique encrypted URLs so that you get fast and safe access without having to log in. This URL is like a password. Be sure to keep it safe.
Our staff might access your data to debug any issues or make minor adjustments to improve performance. Optix will not reveal your dashboards to anyone under any circumstances.
Everything is deleted. Your configuration, as well as any data we would have retrieved and stored.
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